Terms & Conditions

Please read the following terms and conditions before using this web site. By accessing this site you agree to be bound by these terms and conditions.
The pricing on the web site is directed primarily at those who access it from the UK, however we gladly sell worldwide.

All prices are displayed as non VAT and VAT. VAT is payable on all purchases within the UK and all countries in the EU. VAT is not applied on purchases from outside the EU.

Ordering by the Internet

Payment can be made by major credit cards using the website’s secure payment page.
We accept Switch, MasterCard, Visa, Visa Debit, Visa Electron & Solo cards.

Ordering by Phone or Fax

Please ring +44 (0) 1784 451660 anytime between 10.30 am – 5.00 pm (GMT) Monday to Thursday.
If you have any specific product queries please ring +44 (0) 1784 490370 during the same hours.
Outside office hours our answer phone service may be used, simply leave your name and telephone number including the area code and we shall return your call during our open hours to deal with your order or query.
To order by fax, simply use the Printable Order Form button which you will find on the checkout screen. Our fax number is +44 (0) 1784 561660. Faxes can be sent at any time and will be processed during 10.00 am – 5.00 pm Monday to Friday.

Ordering by Post

We are happy to accept orders by post. Please use the Printable Order Form to send with your payment. We will accept payment by the cards as on our Internet Site and also cheque, cash or postal orders. Please note that if you pay by cheque we do not dispatch the goods until payment is confirmed (usually within 7 working days). If you wish to send cash please use registered or special delivery only. Please also note our comments on delivery and postage before sending your order.

For all orders we require all the following information to process your request:
Full name
Home address (Card Statement Address)
Daytime contact no
Card type
Card account number
Name as appears on card
Issue number (Switch/Solo only)
Valid from date
Expiry date
Delivery address (if different)
Delivery instructions (if any)

Delivery and Postage

We aim to dispatch your order within 48 hours of receipt, with the exception of orders paid by cheque (please see above). Orders received on Weekends and Public Holidays will be processed the next working day.
We hold a vast majority of product in stock and hope to be able to dispatch your order within 48 hours. However, we do occasionally receive unexpected large orders which deplete our stock. If there will be a delay in processing your order we will keep you notified.
We generally use a courier next working day delivery service. Delivery will be between 9.00 am and 5.00 pm Monday to Friday and all consignments will require the signature of the addressee. If you require a more precise timed delivery or a Saturday delivery please contact us for advice as the cost will be charged fully to you. If you require delivery to a different address other than your home, or for the packages to signed for by a third party please contact us so that we can make arrangements with the couriers.
Smaller, less fragile items will be sent by Royal Mail as this will usually result in a lower cost to you, however we cannot give any guarantee to delivery timescales!!
Postage will not appear in the online checkout are but will be applied once we receive your order. In doing this we will find you the best possible postage rates available for the items you have ordered rather than you having to pay over the odds !
For large orders we will advise you of the delivery cost before processing your order.

Payment Methods

Payment can be made by debit card or credit card.
We accept MasterCard, Visa, Visa Delta, Visa Electron, Switch & Solo cards
The name GARDENING EQUIPMENT will appear on your card statements.
We will also accept payment by cheque, postal order or cash. Please contact us with your order details before sending payment by these methods so that we can advise you of the total cost of your order including delivery costs.
Please note that if paying by cheque, your order will not be dispatch until clearance of the cheque has been received (usually 7 working days). Please make cheques payable to ROOTZONE HYDROPONICS LIMITED
Please send any cash payments by recorded or special delivery only. Any other methods used at your own risk!!
With the exception of orders paid by cheque, payment will be taken on day of dispatch.Refund Policy
Faulty goods – We will either refund you in full or replace an item free of charge upon receipt of the faulty item.
Unwanted goods – These must be returned within 14 days of purchase in their original packaging complete with labels and instructions, at the purchaser’s expense. All other monies will be refunded at the earliest time on receipt of the returned item. We would recommend that recorded or special delivery post is used as we cannot be held responsible for goods that do not arrive.
All returns must include our original delivery note as proof of purchase. Refunds will be made to the original card that payment was made from or for cash and cheque purchases a cheque will be issued.

Rootzone Hydroponics Ltd
Unit 2&3
The Green Business Centre
The Causeway
Staines
Middlesex
TW18 3AL